TICKETING
Make Your Customers Happy - Turn That Frown Upside Down
Your customers submit support tickets because they have a problem. The way you process that ticket and treat that customer is what makes or breaks their experience. If your internal ticketing process is fragmented and disorganized, your customers are going to feel it.
We’ll help you use the latest ticketing tools in the HubSpot Service Hub to streamline your ticketing processes and make your customers’ experiences as smooth and delightful as possible.
All Your Tickets in One Dashboard
Record
Log incoming customer issues from chat, forms, and emails as tickets that can be assigned to specific users on your team. Capture customer information and maintain a clean contact record so your support team can easily see the customer’s full history in one place.
Organize
Prioritize your tickets so the most pressing problems are resolved first. Each individual support rep can have their own dedicated ticket pipeline so they have a full view of their overall workload.
Track
Easily identify where a ticket is at within your queue and never risk forgetting or missing a ticket again. Monitor key customer service metrics like ticket volume, resolution time, and agent response time.
Build Customer Support Ticket Pipelines
Support pipelines can standardize your support processes to set your entire customer support team up for success. By creating a repeatable process, you can scale your customer support as your business grows with minimal disruption to your internal team and customers.
Some examples of different support pipelines might be:
- Onboarding
- Technical troubleshooting
- First time customers vs. returning customers
- By channel (live chat, email, form submission, etc.)
- Recurring subscriptions
- General feedback
- Returns or exchanges
We’ll help you customize the steps in each of your support pipelines to make the experience as seamless and delightful as possible.
Let’s Talk
Support Ticket Automation
We’ve Got answers!
Automation such as ticket routing, ticket escalation, and task creation can save you valuable time and improve your customers’ experiences. By automating mundane tasks like data entry, your customer service reps will have more time to spend resolving tickets and delighting customers!
Customize Your Customer Service Ticket Records
HubSpot includes a number of default ticket properties that can be used to capture important information about your custom inquiries. We can customize your ticket record so the information you need is right at your fingertips. We can also create custom ticket properties that are specific to your business and processes to ensure you have all of the info you need to resolve customer issues.
- Category
- Close date
- Create date
- First agent response date
- HubSpot team
- Last activity date
- Last contacts date
- Last customer reply date
- Last modified date
- Next activity date
- Number of times contacted
- Owner assigned date
- Pipeline
- Priority
- Source
- Ticket description
- Ticket id
- Ticket name
- Ticket owner
- Ticket status
- Time to close
- Time to first agent reply
FAQs
HubSpot Service Hub ticketing lets you track, manage, and resolve customer issues in one central system. Each support request is logged as a ticket, assigned to the right team member, and monitored through the resolution process.
Ticketing ensures no customer request is missed, helps prioritize urgent issues, and provides visibility into support team performance, improving response times and overall satisfaction.
Yes. HubSpot allows automation of ticket assignment, status updates, follow-up reminders, and escalation workflows, reducing manual work and speeding up resolution.
HubSpot provides reporting dashboards that track metrics such as ticket volume, response times, resolution times, backlog, and customer satisfaction, helping improve service operations.
Yes. HubSpot tickets can integrate with email, chat, CRM, and other customer service tools, allowing your team to manage support requests from multiple channels in one place.
We support ticketing for businesses across a wide range of industries, including professional services, software, aerospace and defense, 3D and additive manufacturing, chemical manufacturing, construction, diesel, oil and gas, distribution, electronics, equipment manufacturing, energy and renewables, financial services, finishing and plating, healthcare, HVAC, industrial, job shops, logistics, materials handling, manufacturing, OEMs, packaging, tube and pipe fabrication, and welding manufacturing.
Great Marketing Partner
Market Veep is a great firm that handles all of our marketing efforts. This is the second time that I have used the firm. I highly recommend Market Veep!
Exceptional Experience
Market Veep's Onboarding Experts in Inbound Marketing are an absolute game-changer! From the get-go, their approach was top-notch. Market Veep's team has undoubtedly set the bar high for excellence in inbound marketing. Five stars aren't enough to commend their outstanding service!
Best Partner Ever!
As a growing business, setting up our first-ever HubSpot account was a crucial step towards enhancing our marketing and customer management strategies. From the moment we contacted MarketVeep, their team demonstrated professionalism, expertise, and a genuine desire to help us succeed. Overall, our experience with MarketVeep was exceptional, and we couldn't be happier with the results. Thanks to their guidance, we are now utilizing HubSpot to its fullest potential, streamlining our marketing efforts, and nurturing leads more effectively.
Set Up For Success!
We had an exceptional experience with Market Veep! Their team is professional, super organized, and friendly, and I truly enjoyed working with them. They executed on time and made the process super easy with their organization and documentation. In addition, they provided additional guidance and answered my many questions as I was new to HubSpot, and provided documentation resources for future use. We're now set up to leverage all that HubSpot marketing has to offer, and we couldn't have done it without Market Veep's expertise.
5 Stars For Market Veep!
We had a fantastic experience with Market Veep! Their expert team seamlessly guided us through implementing HubSpot and provided comprehensive training across Sales, Service, and Marketing Hubs. Their knowledge and support significantly enhanced our workflow and overall efficiency. Highly recommend Market Veep for top-notch HubSpot solutions!
