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    • Launch Your HubSpot Customer Support Platform

    1.

    Build your ticket pipelines and processes

    2.

    Implement omni channel support tools

    3.

    Scale your service team with automation

    4.

    Report on key customer support metrics

    Your Ticket to Client Delight

    IMPORT TICKETS

    Import Tickets

    Migrate your existing service tickets into your HubSpot CRM to make the transition onto HubSpot Service Hub as seamless as possible.

    TICKET PIPELINES

    Ticket Pipelines

    Reduce friction in your customer service processes with customized ticket pipelines that keep your reps organized and your clients happy.

    Ticket Routing

    Ticket Routing

    Automate your ticket routing by setting routing rules that assign incoming tickets to the appropriate people on your team.

    TICKET STATUS

    Ticket Status

    Never wonder where a ticket is in your support pipeline again with customized ticket statuses.

    Omni Channel Support Tools

    Live Chat & Chatbots

    Live Chat & Chatbots

    Engage with your website visitors in real time through live chat. Plus, use conversational chatbots to answer commonly asked questions or route inquiries to a live person for help.

    Team Email

    Team Email

    Use your team-wide email to automatically turn incoming inquiries into tickets, route conversations to your team, and keep your queue moving forward.

    Meeting Scheduling

    Meeting Scheduling

    Use HubSpot Meetings to simplify meeting scheduling with your prospects, leads, and customers.

    CALLING

    Calling

    Some issues are easier to resolve over the phone. Use HubSpot’s Calling tool to eliminate the frustrating back-and-forth experience for your customers’ more complex problems.

    video

    1:1 Video Creation & Hosting

    Record and send 1:1 video screen shares to specific tickets in order to provide clear, rewatchable answers to questions.

    Messenger Integration

    Messenger Integration

    Manage your Facebook messenger conversations from within the HubSpot platform to keep all of your service interactions in a single place.

    Side cut Decoration

    Service Automation

    Ticket Status & Actions

    Virtually eliminate human error from your customer service processes by automatically updating tickets, escalating tickets, sending follow up emails, and assigning tasks.

    Task Automation

    Don’t rely on memory to follow up on tickets. Task automation tools will assign tasks to reps and send reminder notifications to ensure nothing falls through the cracks.

    Email Scheduling

    Schedule one-to-one emails from right within your email inbox to send at a later date.

    Email Sequences

    Eliminate the need for writing and rewriting redundant emails with automated sequences.

    Ticket Escalation

    Automatically score and escalate tickets to ensure the most pressing problems are resolved first.

    Standard Contact Scoring

    Prioritize your contacts based on a variety of factors in order to streamline your customer service applications.

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    Customer Support Reports

    Tickets Closed

    Tickets Closed

    Monitor the overall number of tickets closed or segment tickets closed by channel, original source, individual service rep, and more.

    Rep Productivity

    Rep Productivity

    Track rep productivity with insights into individual rep performance including calls, emails, conversations, tickets closed, and other key metrics.

    Surveys & NPS

    Surveys & NPS

    Collect feedback from your customers so you can identify opportunities for improvement that will allow you to keep your customers happier and longer.

    Customized Dashboards

    Customized Dashboards

    Identify the metrics that are most important to your business and view them at a glance with customized reports and dashboards.

    Service Hub Set Up & Implementation

    Users

    • Teams
    • Hierarchical teams
    • User roles
    • Single sign-on

    Ticketing

    • Import tickets
    • Multiple ticket pipelines
    • Ticket status
    • Ticket routing
    • Task automation

    Conversations

    • Live Chat
    • Conversations Inbox
    • Conversational bots
    • Team email
    • Canned snippets
    • Conversation routing

    Email

    • Email templates
    • Email tracking & notifications
    • Email sequences
    • Sequence queues
    • Email scheduling

    Tools

    • Documents
    • Meeting scheduling
    • Calling
    • Knowledgebase
    • 1:1 video creation & hosting
    • Customer service automation
    • Multiple currencies
    • Playbooks

    Integrations

    • Messenger integration
    • Salesforce integration
    • Slack integration
    • Events API

    Surveys

    • NPS surveys
    • Customer experience surveys
    • Customer support surveys
    • Customer feedback

    Reports

    • Tickets closed reports
    • Rep productivity reports
    • Time-to-close reports
    • Reporting dashboards
    • Insights dashboard
    • Custom reporting
    • Standard contact scoring
    • Calculated properties
    • Record customization
    • Goals

    Request A Free Marketing Assessment