OMNI CHANNEL SUPPORT TOOLS
LIVE CHAT & CHATBOTS
Engage with your website visitors in real time through live chat. Plus, use conversational chatbots to answer commonly asked questions or route inquiries to a live person for help.
TEAM EMAIL
Use your team-wide email to automatically turn incoming inquiries into tickets, route conversations to your team, and keep your queue moving forward.
MEETING SCHEDULING
Use HubSpot Meetings to simplify meeting scheduling with your prospects, leads, and customers.
CALLING
Some issues are easier to resolve over the phone. Use HubSpot’s Calling tool to eliminate the frustrating back-and-forth experience for your customers’ more complex problems.
1:1 VIDEO CREATION & HOSTING
Record and send 1:1 video screen shares to specific tickets in order to provide clear, rewatchable answers to questions.
MESSENGER INTEGRATION
Manage your Facebook messenger conversations from within the HubSpot platform to keep all of your service interactions in a single place.
SERVICE AUTOMATION
TICKET STATUS & ACTIONS
Virtually eliminate human error from your customer service processes by automatically updating tickets, escalating tickets, sending follow up emails, and assigning tasks.
EMAIL SCHEDULING
Schedule one-to-one emails from right within your email inbox to send at a later date.
TICKET ESCALATION
Automatically score and escalate tickets to ensure the most pressing problems are resolved first.
TASK AUTOMATION
Don’t rely on memory to follow up on tickets. Task automation tools will assign tasks to reps and send reminder notifications to ensure nothing falls through the cracks.
EMAIL SEQUENCES
Eliminate the need for writing and rewriting redundant emails with automated sequences.
STANDARD CONTACT SCORING
Prioritize your contacts based on a variety of factors in order to streamline your customer service applications.
CUSTOMER SUPPORT REPORTS
TICKETS CLOSED
Monitor the overall number of tickets closed or segment tickets closed by channel, original source, individual service rep, and more.
REP PRODUCTIVITY
Track rep productivity with insights into individual rep performance including calls, emails, conversations, tickets closed, and other key metrics.
SURVEY & NPS
Collect feedback from your customers so you can identify opportunities for improvement that will allow you to keep your customers happier and longer.
CUSTOMIZED DASHBOARDS
Identify the metrics that are most important to your business and view them at a glance with customized reports and dashboards.
SERVICE HUB
SET UP & IMPLEMENTATION
Users
- Teams
- Hierarchical teams
- Single sign-on
- User roles
TICKETING
- Import tickets
- Multiple ticket pipelines
- Ticket status
- Ticket routing
- Task automation
Conversations
- Live Chat
- Conversations Inbox
- Conversational bots
- Team email
- Canned snippets
- Conversation routing
- Email templates
- Email tracking & notifications
- Email sequences
- Sequence queues
- Email scheduling
Tools
- Documents
- Meeting scheduling
- Calling
- Knowledgebase
- 1:1 video creation & hosting
- Customer service automation
- Multiple currencies
- Playbooks
Integrations
- Messenger integration
- Salesforce integration
- Slack integration
- Events API
Reports
- Tickets closed reports
- Rep productivity reports
- Time-to-close reports
- Reporting dashboards
- Insights dashboard
- Custom reporting
- Standard contact scoring
- Calculated properties
- Record customization
- Goals
Surveys
- NPS surveys
- Customer experience surveys
- Customer support surveys
- Customer feedback
GREAT MARKETING PARTNER
Market Veep is a great firm that handles all of our marketing efforts. This is the second time that I have used the firm. I highly recommend Market Veep!
Cres F.
EXCEPTIONAL EXPERIENCE
Market Veep's Onboarding Experts in Inbound Marketing are an absolute game-changer! From the get-go, their approach was top-notch. Market Veep's team has undoubtedly set the bar high for excellence in inbound marketing. Five stars aren't enough to commend their outstanding service!
Matthew W.
BEST PARTNER EVER!
As a growing business, setting up our first-ever HubSpot account was a crucial step towards enhancing our marketing and customer management strategies. From the moment we contacted MarketVeep, their team demonstrated professionalism, expertise, and a genuine desire to help us succeed. Overall, our experience with MarketVeep was exceptional, and we couldn't be happier with the results. Thanks to their guidance, we are now utilizing HubSpot to its fullest potential, streamlining our marketing efforts, and nurturing leads more effectively.
Jean M.
SET UP FOR SUCCESS!
We had an exceptional experience with Market Veep! Their team is professional, super organized, and friendly, and I truly enjoyed working with them. They executed on time and made the process super easy with their organization and documentation. In addition, they provided additional guidance and answered my many questions as I was new to HubSpot, and provided documentation resources for future use. We're now set up to leverage all that HubSpot marketing has to offer, and we couldn't have done it without Market Veep's expertise.
Bailey G.
OUTSTANDING WORK
There aren't enough words to describe the outstanding, professional work MarketVeep has provided to our company. From start to finish, the website design/development team at MarketVeep assigned to our project was extremely knowledgable, respectful, efficient and timely. The results went above and beyond our expectations and we could not be more thrilled with the improvements to the user experience on our website! Bravo MarketVeep, we'll absolutely be back with more projects!
Nadine B.
5 STARS FOR MARKET VEEP!
We had a fantastic experience with Market Veep! Their expert team seamlessly guided us through implementing HubSpot and provided comprehensive training across Sales, Service, and Marketing Hubs. Their knowledge and support significantly enhanced our workflow and overall efficiency. Highly recommend Market Veep for top-notch HubSpot solutions!
Anneke C.
