Migrate your existing service tickets into your HubSpot CRM to make the transition onto HubSpot Service Hub as seamless as possible.
Reduce friction in your customer service processes with customized ticket pipelines that keep your reps organized and your clients happy.
Automate your ticket routing by setting routing rules that assign incoming tickets to the appropriate people on your team.
Never wonder where a ticket is in your support pipeline again with customized ticket statuses.
Engage with your website visitors in real time through live chat. Plus, use conversational chatbots to answer commonly asked questions or route inquiries to a live person for help.
Use your team-wide email to automatically turn incoming inquiries into tickets, route conversations to your team, and keep your queue moving forward.
Use HubSpot Meetings to simplify meeting scheduling with your prospects, leads, and customers.
Some issues are easier to resolve over the phone. Use HubSpot’s Calling tool to eliminate the frustrating back-and-forth experience for your customers’ more complex problems.
Record and send 1:1 video screen shares to specific tickets in order to provide clear, rewatchable answers to questions.
Manage your Facebook messenger conversations from within the HubSpot platform to keep all of your service interactions in a single place.
Virtually eliminate human error from your customer service processes by automatically updating tickets, escalating tickets, sending follow up emails, and assigning tasks.
Schedule one-to-one emails from right within your email inbox to send at a later date.
Automatically score and escalate tickets to ensure the most pressing problems are resolved first.
Don’t rely on memory to follow up on tickets. Task automation tools will assign tasks to reps and send reminder notifications to ensure nothing falls through the cracks.
Eliminate the need for writing and rewriting redundant emails with automated sequences.
Prioritize your contacts based on a variety of factors in order to streamline your customer service applications.
Monitor the overall number of tickets closed or segment tickets closed by channel, original source, individual service rep, and more.
Track rep productivity with insights into individual rep performance including calls, emails, conversations, tickets closed, and other key metrics.
Collect feedback from your customers so you can identify opportunities for improvement that will allow you to keep your customers happier and longer.
Identify the metrics that are most important to your business and view them at a glance with customized reports and dashboards.