• All Services

    As a HubSpot Partner Agency, Market Veep is committed to helping our clients reach the right people at the right time through a wide range of digital marketing channels.

  • Onboarding

    Get a faster time-to-start with pro onboarding solutions from HubSpot Certified Trainers

  • Integrations

    From Salesforce to Zoho, expertly integrate your sales and marketing systems

  • Migrations

    Move off of Pardot, Pipedrive, and other systems into your shiny new HubSpot portal

  • Blog

    A collection of marketing, sales, and HubSpot knowledge - with a look inside of the culture here at Market Veep.

  • Ebooks

    Regardless of the industry that you’re in, we’ve got an ebook full of fresh and actionable marketing insights to help catapult your brand to continued success.

  • Events

    Join us for our upcoming events and webinars or download recordings of previous events, webinars, podcasts, and more.

  • Case Studies

    Browse our case studies to see the real results we've achieved for real clients, just like you.

  • Tools

MARKETING REPORTING & ANALYTICS

WHERE DATA MEETS DELIGHT

LET’S GEEK OUT

What do we love even more than marketing? Data-driven marketing!

We’ll help you break down your high level goals into measurable milestones and identify your key performance indicators (KPI) to make sure we’re driving the metrics that matter most to your business.

Our customized dashboards and reports allow you to see all your data in one place, track progress towards your goals, and make necessary strategy adjustments along the way. Plus, we’ll talk through what the numbers actually mean on regular calls and quarterly strategy meetings.

And don’t worry – we’ll meet you wherever you are. If you’re a total marketing pro, we’ll dive deep into the reports with you and deliver those nitty gritty details that get you fired up. If you’d rather just keep your fingers on the pulse and let us handle the rest, we’ll get you set up with high level reports that let you monitor progress without getting bogged down by the details.

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MARKETING ROI

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The ultimate goal of marketing is to generate leads that result in revenue. We’ll help you answer these key questions so that you can get the most out of your marketing machine:

  • Which channels produce the most leads?
  • What is my average acquisition cost?
  • What are my MQL and SQL conversion rates?
  • What are all the stages in my marketing pipeline?
  • Which content is most effective at nurturing and converting leads?
  • What is my return on ad spend (ROAS) for my paid ads?
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BUILD YOUR TICKET PIPELINES AND PROCESSES
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IMPLEMENT OMNI CHANNEL SUPPORT TOOLS
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SCALE YOUR SERVICE TEAM WITH AUTOMATION
4
REPORT ON KEY CUSTOMER SUPPORT METRICS
YOUR TICKET TO

CLIENT DELIGHT

IMPORT TICKETS

Migrate your existing service tickets into your HubSpot CRM to make the transition onto HubSpot Service Hub as seamless as possible.

TICKET PIPELINES

Reduce friction in your customer service processes with customized ticket pipelines that keep your reps organized and your clients happy.

TICKET ROUTING

Automate your ticket routing by setting routing rules that assign incoming tickets to the appropriate people on your team.

TICKET STATUS

Never wonder where a ticket is in your support pipeline again with customized ticket statuses.

Let’s Talk

OMNI CHANNEL SUPPORT TOOLS

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LIVE CHAT & CHATBOTS

Engage with your website visitors in real time through live chat. Plus, use conversational chatbots to answer commonly asked questions or route inquiries to a live person for help.

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TEAM EMAIL

Use your team-wide email to automatically turn incoming inquiries into tickets, route conversations to your team, and keep your queue moving forward.

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MEETING SCHEDULING

Use HubSpot Meetings to simplify meeting scheduling with your prospects, leads, and customers.

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CALLING

Some issues are easier to resolve over the phone. Use HubSpot’s Calling tool to eliminate the frustrating back-and-forth experience for your customers’ more complex problems.

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1:1 VIDEO CREATION & HOSTING

Record and send 1:1 video screen shares to specific tickets in order to provide clear, rewatchable answers to questions.

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MESSENGER INTEGRATION

Manage your Facebook messenger conversations from within the HubSpot platform to keep all of your service interactions in a single place.

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SERVICE AUTOMATION

TICKET STATUS & ACTIONS

Virtually eliminate human error from your customer service processes by automatically updating tickets, escalating tickets, sending follow up emails, and assigning tasks.

EMAIL SCHEDULING

Schedule one-to-one emails from right within your email inbox to send at a later date.

TICKET ESCALATION

Automatically score and escalate tickets to ensure the most pressing problems are resolved first.

TASK AUTOMATION

Don’t rely on memory to follow up on tickets. Task automation tools will assign tasks to reps and send reminder notifications to ensure nothing falls through the cracks.

EMAIL SEQUENCES

Eliminate the need for writing and rewriting redundant emails with automated sequences.

STANDARD CONTACT SCORING

Prioritize your contacts based on a variety of factors in order to streamline your customer service applications.

CUSTOMER SUPPORT REPORTS

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TICKETS CLOSED

Monitor the overall number of tickets closed or segment tickets closed by channel, original source, individual service rep, and more.

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REP PRODUCTIVITY

Track rep productivity with insights into individual rep performance including calls, emails, conversations, tickets closed, and other key metrics.

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SURVEY & NPS

Collect feedback from your customers so you can identify opportunities for improvement that will allow you to keep your customers happier and longer.

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CUSTOMIZED DASHBOARDS

Identify the metrics that are most important to your business and view them at a glance with customized reports and dashboards.

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SERVICE HUB
SET UP & IMPLEMENTATION

Users
  • Teams
  • Hierarchical teams
  • Single sign-on
  • User roles
TICKETING
  • Import tickets
  • Multiple ticket pipelines
  • Ticket status
  • Ticket routing
  • Task automation
Conversations
  • Live Chat
  • Conversations Inbox
  • Conversational bots
  • Team email
  • Canned snippets
  • Conversation routing
Email
  • Email templates
  • Email tracking & notifications
  • Email sequences
  • Sequence queues
  • Email scheduling
Tools
  • Documents
  • Meeting scheduling
  • Calling
  • Knowledgebase
  • 1:1 video creation & hosting
  • Customer service automation
  • Multiple currencies
  • Playbooks
Integrations
  • Messenger integration
  • Salesforce integration
  • Slack integration
  • Events API
Reports
  • Tickets closed reports
  • Rep productivity reports
  • Time-to-close reports
  • Reporting dashboards
  • Insights dashboard
  • Custom reporting
  • Standard contact scoring
  • Calculated properties
  • Record customization
  • Goals
Surveys
  • NPS surveys
  • Customer experience surveys
  • Customer support surveys
  • Customer feedback
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GREAT MARKETING PARTNER

Market Veep is a great firm that handles all of our marketing efforts. This is the second time that I have used the firm. I highly recommend Market Veep!
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Cres F.

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EXCEPTIONAL EXPERIENCE

Market Veep's Onboarding Experts in Inbound Marketing are an absolute game-changer! From the get-go, their approach was top-notch. Market Veep's team has undoubtedly set the bar high for excellence in inbound marketing. Five stars aren't enough to commend their outstanding service!
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Matthew W.

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BEST PARTNER EVER!

As a growing business, setting up our first-ever HubSpot account was a crucial step towards enhancing our marketing and customer management strategies. From the moment we contacted MarketVeep, their team demonstrated professionalism, expertise, and a genuine desire to help us succeed. Overall, our experience with MarketVeep was exceptional, and we couldn't be happier with the results. Thanks to their guidance, we are now utilizing HubSpot to its fullest potential, streamlining our marketing efforts, and nurturing leads more effectively.
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Jean M.

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SET UP FOR SUCCESS!

We had an exceptional experience with Market Veep! Their team is professional, super organized, and friendly, and I truly enjoyed working with them. They executed on time and made the process super easy with their organization and documentation. In addition, they provided additional guidance and answered my many questions as I was new to HubSpot, and provided documentation resources for future use. We're now set up to leverage all that HubSpot marketing has to offer, and we couldn't have done it without Market Veep's expertise.
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Bailey G.

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OUTSTANDING WORK

There aren't enough words to describe the outstanding, professional work MarketVeep has provided to our company. From start to finish, the website design/development team at MarketVeep assigned to our project was extremely knowledgable, respectful, efficient and timely. The results went above and beyond our expectations and we could not be more thrilled with the improvements to the user experience on our website! Bravo MarketVeep, we'll absolutely be back with more projects!
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Nadine B.

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5 STARS FOR MARKET VEEP!

We had a fantastic experience with Market Veep! Their expert team seamlessly guided us through implementing HubSpot and provided comprehensive training across Sales, Service, and Marketing Hubs. Their knowledge and support significantly enhanced our workflow and overall efficiency. Highly recommend Market Veep for top-notch HubSpot solutions!
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Anneke C.

ARE WE A FIT?